A Broadcom Support member may require a log pull to troubleshoot your issue.
Please see instructions below on how to pull logs through terminal (will require sudo access)
Create Tarball File to Downloads Folder:
1. Open Terminal Window
2. Run Command:
sudo tar -czf ~/Downloads/AppNetaLogs.tar.gz /Library/Application\ Support/AppNeta/config/ /Library/Logs/AppNeta/
3. Attach created Tarball to support case for Broadcom Support to analyze
Create folder and Unzip Tar File Command:
mkdir -p ~/Downloads/AppNeta && tar -xzvf ~/Downloads/AppNetalogs.tar.gz
Folder Structure:
Appneta n10 (MAC) Configuration: /Library/Application\ Support/AppNeta/config/
Appneta n10 (MAC) Logs: /Library/Logs/AppNeta/