Is it possible to directly access a CA Service Desk (CA SDM) ticket's specific WF tasks via a URL?

Products

• CA Service Desk Manager

Issue/Introduction

Is it possible to directly access a CA Service Desk (CA SDM) ticket's (Request and/or Change) specific WF tasks via a URL?   Saw a few examples but I would need to know the persid id of the particular WF task which would not be available if it is not done through an email template etc.

Environment

Release : 17.3

Resolution

The URL you would use to include a link to a workflow task in your email is this:

http://<ServiceDeskHost>:<ServiceDeskPort>/CAisd/pdmweb.exe?OP=SEARCH+FACTORY=wf+SKIPLIST=1+QBE.EQ.id=<WorkflowtaskPersid>

Each task for each change order will have a unique persid, so you will need to query the database to find this out.  Workflows are all listed in the "wf" table, or "Workflow_Task" if you're using PDM_EXTRACT.