Is it possible to directly access a CA Service Desk (CA SDM) ticket's (Request and/or Change) specific WF tasks via a URL? Saw a few examples but I would need to know the persid id of the particular WF task which would not be available if it is not done through an email template etc.
Release : 17.3
The URL you would use to include a link to a workflow task in your email is this:
Each task for each change order will have a unique persid, so you will need to query the database to find this out. Workflows are all listed in the "wf" table, or "Workflow_Task" if you're using PDM_EXTRACT.