MAC n10 (NMP) not connecting to portal - Redeployment of device

Products

• AppNeta
• DX NetOps

Issue/Introduction

MAC NMP was deleted from Appneta Portal prior to uninstall of software.

Device will not connect back to server as it is trying to connect to old instance which has been deleted.

Resolution

Uninstall and Reinstall of software.

or

Manual fix from command line:

1. Open Terminal

2. Change Directory to Appneta Config

cd /Library/Application\ Support/AppNeta/config

3. List all files

ls -a

4. Delete .id file

sudo rm .id

5. Verify file has been deleted

ls -a

6. Restart Appneta Sequencer Service