User access blocked because application is not configured as a gateway service.

Products

• CASB Audit

Issue/Introduction

Customer deactivated a gatelet. For a period users saw the following error while attempting to access the SaaS through gatelet service.

 

Destination is blocked because application is not configured as a gateway service. The service is listed as unknown.

 

Resolution

There can be a short delay of up to 1 minute for WSS to remove the gatelet.  In that time the error could occur because the gatelet has been removed from CASB but WSS has not received or remove the request. If this problem occurs for an extended amount of time please contact support.

Best Practice Tip: Consider deactivating gatelets after hours when users will be less likely to be accessing that SaaS service.