List of out of box reports available for Service Desk Manager 17.x in Jasper 7.9
Release : 17.3
Here is the list of the SDM OOTB Jasper reports :
Name | Description |
Change - Change Orders by Category Report | Report displaying a pie-chart of change orders split by category |
Change - Change Orders by Impact Report | Report displaying a pie-chart of change orders split by impact |
Change - Change Orders by Priority Report | Report displaying a pie-chart of change orders split by priority |
Change - Change Orders by RootCause Report | Report displaying a pie-chart of change orders split by root cause |
Change - Change Orders by Service Type Report | Report displaying a pie-chart of change orders split by service type |
Change - Change Orders by Status Report | The report lists all the Change Requests and their status. It also includes details of changes like change type, urgency, status. This report can be filtered by change status and change start/end date. |
Change - Change Orders Cross Tab Report | The report displays the Changes count by Customer, Service & Priority |
Change - Change Orders Details Report | The Report lists Change with details like Change Ref Num, Summary, Affected End User, Reported By, Assigned By, Group Name, Group, Impact, Priority, and Status. |
Configuration - Configuration Items by Location View Report | Report displaying Configuration Items by Location |
Configuration - Configuration Items Modified in Last Week View Report | Report displaying configuration items modified in last week |
Configuration - Configuration Items Summary View Report | Report displaying Configuration Items Summary |
Configuration - Configuration Items with linked Incidents View Report | Report displaying Configuration Items with linked Incidents |
Configuration - Volume of CIs by Class View Report | Report displaying Volume of CIs by Class View |
Configuration - Volume of CIs by Family View Report | Report displaying Volume of CIs by Family |
Incident - Average Time to Resolve by Category Report | Report displaying the average resolution time by category |
Incident - Average Time to Resolve by Priority Report | Bar chart report displaying the average resolution time by priority |
Incident - High Priority Incidents Open longer than 7 Days Report | Report displaying incident details such as Incident ID, Incident Description, Reported By, Group, Company, Organization, Department, Impact, Priority, Affected End User, Urgency, Status for priority 1 & 2 incidents aged higher than 7 days. |
Incident - Incident Details View Report | Report displaying incident details such as Incident ID, Incident Description, Reported By, Group, Company, Organization, Department, Impact, Priority, Affected End User, Urgency, Status. |
Incident - Open Incidents Older than 10 days Report | Report displaying Incident Details such as Incident ID, Incident Description, Reported By, Group, Company, Organization, Department, Impact, Priority, Affected End User, Urgency, Status and aged higher than 10 days. |
Incident - Total Incidents in Open State by Assignee Report | Bar chart report displaying incidents in Open State by Assignee |
Incident - Total Incidents in Open State by Incident Area Report | Pie chart report displaying incidents in Open State by Incident Area |
Incidents - Open Incidents Older than 30 days Report | Report displaying Incident Details such as Incident ID, Incident Description, Reported By, Group, Company, Organization, Department, Impact, Priority, Affected End User, Urgency, Status and aged higher than 30 days. |
Problem - Average Age in Days By Affected Service Name Report | Bar chart Report displaying the average age of open problems by the Affected Service Name. |
Problem - Average Age in Days By Group Name Report | Bar chart Report displaying the average age of open problems by the Group Name. |
Problem - Average Age in Days By Priority Report | Bar chart Report displaying the average age of open problems by Priority |
Problem - Average Age in Days By Problem Area Report | Bar chart Report displaying the average age of open problems by Problem Area |
Problem - Average Problem Resolution Time By Affected Service Report | Bar chart Report displaying the average resolution time of problems by Affected Service |
Problem - Average Problem Resolution Time By Group Name Report | Bar chart Report displaying the average resolution time of problems by Group Name |
Problem - Average Problem Resolution Time By Priority Report | Bar chart Report displaying the average resolution time of problems by Priority |
Problem - Average Problem Resolution Time By Problem Area Report | Bar chart Report displaying the average resolution time of problems by Problem Area |
Problem - Number of Resolved Problems By Affected Service Report | Bar chart Report displaying the number of resolved problems by Affected Service |
Problem - Number of Resolved Problems By Group Name Report | Bar chart Report displaying the number of resolved problems by Group |
Problem - Number of Resolved Problems By Priority Report | Bar chart Report displaying the number of resolved problems by Priority |
Problem - Number of Resolved Problems By Problem Area Report | Bar chart Report displaying the number of resolved problems by Problem Area |
Problem - Number of Total Problems By Affected Service Report | Bar chart Report displaying the number of problems by Affected Service |
Problem - Number of Total Problems By Group Name Report | Bar chart Report displaying the number of problems by Group |
Problem - Number of Total Problems By Priority Report | Bar chart Report displaying the number of problems by Priority |
Problem - Problem By Affected Service Report | Pie chart report displaying problems by affected service name. |
Problem - Problem By Impact Report | Pie chart report displaying problems by affected Impact symbol. |
Problem - Problem By Priority Report | Pie chart report displaying problems by priority. |
Problem - Problem By RootCause Report | Pie chart report displaying problems by root cause. |
Problem - Problem Details Report | The report lists Problem with details like problem ID, Summary, Service, CI, Group, Reported by, Impact, Priority, Urgency and Status. |
Problem - Problems Linked with Incidents View Report | The Report lists Problem linked with incidents displaying details like problem ID, Summary, Service, CI, Group, Reported by, Impact, Priority, Urgency, and Status. |
Request - Average Time to Resolve by Priority View Report | Bar Chart Report displaying Average Time to Resolve by Priority |
Request - Average Time to Resolve by Request Area Report | Bar Chart Report displaying Average Time to Resolve by Request Area |
Request - Open Requests By Group Report | Pie Chart report of open Requests By Group |
Request - Open Requests By Organization Report | Pie Chart report of open Requests By Organization |
Request - Open Requests By Priority Report | Pie Chart report of Open Requests By Priority |
Request - Open Requests by Request Area Report | Pie Chart of Open Requests By Request Area |
Request - Open Requests Older than 10 Days Report | Report displaying Request Details such as Request Ref Number, Request Area Symbol, Open Date, Priority, Status, Assignee Combo Name, Age for requests aged higher than 10 days. |
Request - Open Requests Older than 30 Days Report | Report displaying Request Details such as Request Ref Number, Request Area Symbol, Open Date, Priority, Status, Assignee Combo Name, Age for requests aged higher than 30 days. |
Request - Request Details View Report | Report displays Request Details such as Request Ref Num, Request Description, Assignee, Reported By, Group, Company, Organization, Department, Impact, Priority, Affected End User, Urgency, Status. |
Request - Total Requests in Open State by Assignee View Report | Bar chart Report of Requests in Open State by Assignee |
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