List of out of the box reports available in Jasper for Service Desk Manager

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

List of out of box reports available for Service Desk Manager 17.x in Jasper 7.9

Environment

Release : 17.3

Resolution

Here is the list of the SDM OOTB Jasper reports :

Name	Description
Change - Change Orders by Category Report	Report displaying a pie-chart of change orders split by category
Change - Change Orders by Impact Report	Report displaying a pie-chart of change orders split by impact
Change - Change Orders by Priority Report	Report displaying a pie-chart of change orders split by priority
Change - Change Orders by RootCause Report	Report displaying a pie-chart of change orders split by root cause
Change - Change Orders by Service Type Report	Report displaying a pie-chart of change orders split by service type
Change - Change Orders by Status Report	The report lists all the Change Requests and their status. It also includes details of changes like change type, urgency, status. This report can be filtered by change status and change start/end date.
Change - Change Orders Cross Tab Report	The report displays the Changes count by Customer, Service & Priority
Change - Change Orders Details Report	The Report lists Change with details like Change Ref Num, Summary, Affected End User, Reported By, Assigned By, Group Name, Group, Impact, Priority, and Status.
Configuration - Configuration Items by Location View Report	Report displaying Configuration Items by Location
Configuration - Configuration Items Modified in Last Week View Report	Report displaying configuration items modified in last week
Configuration - Configuration Items Summary View Report	Report displaying Configuration Items Summary
Configuration - Configuration Items with linked Incidents View Report	Report displaying Configuration Items with linked Incidents
Configuration - Volume of CIs by Class View Report	Report displaying Volume of CIs by Class View
Configuration - Volume of CIs by Family View Report	Report displaying Volume of CIs by Family
Incident - Average Time to Resolve by Category Report	Report displaying the average resolution time by category
Incident - Average Time to Resolve by Priority Report	Bar chart report displaying the average resolution time by priority
Incident - High Priority Incidents Open longer than 7 Days Report	Report displaying incident details such as Incident ID, Incident Description, Reported By, Group, Company, Organization, Department, Impact, Priority, Affected End User, Urgency, Status for priority 1 & 2 incidents aged higher than 7 days.
Incident - Incident Details View Report	Report displaying incident details such as Incident ID, Incident Description, Reported By, Group, Company, Organization, Department, Impact, Priority, Affected End User, Urgency, Status.
Incident - Open Incidents Older than 10 days Report	Report displaying Incident Details such as Incident ID, Incident Description, Reported By, Group, Company, Organization, Department, Impact, Priority, Affected End User, Urgency, Status and aged higher than 10 days.
Incident - Total Incidents in Open State by Assignee Report	Bar chart report displaying incidents in Open State by Assignee
Incident - Total Incidents in Open State by Incident Area Report	Pie chart report displaying incidents in Open State by Incident Area
Incidents - Open Incidents Older than 30 days Report	Report displaying Incident Details such as Incident ID, Incident Description, Reported By, Group, Company, Organization, Department, Impact, Priority, Affected End User, Urgency, Status and aged higher than 30 days.
Problem - Average Age in Days By Affected Service Name Report	Bar chart Report displaying the average age of open problems by the Affected Service Name.
Problem - Average Age in Days By Group Name Report	Bar chart Report displaying the average age of open problems by the Group Name.
Problem - Average Age in Days By Priority Report	Bar chart Report displaying the average age of open problems by Priority
Problem - Average Age in Days By Problem Area Report	Bar chart Report displaying the average age of open problems by Problem Area
Problem - Average Problem Resolution Time By Affected Service Report	Bar chart Report displaying the average resolution time of problems by Affected Service
Problem - Average Problem Resolution Time By Group Name Report	Bar chart Report displaying the average resolution time of problems by Group Name
Problem - Average Problem Resolution Time By Priority Report	Bar chart Report displaying the average resolution time of problems by Priority
Problem - Average Problem Resolution Time By Problem Area Report	Bar chart Report displaying the average resolution time of problems by Problem Area
Problem - Number of Resolved Problems By Affected Service Report	Bar chart Report displaying the number of resolved problems by Affected Service
Problem - Number of Resolved Problems By Group Name Report	Bar chart Report displaying the number of resolved problems by Group
Problem - Number of Resolved Problems By Priority Report	Bar chart Report displaying the number of resolved problems by Priority
Problem - Number of Resolved Problems By Problem Area Report	Bar chart Report displaying the number of resolved problems by Problem Area
Problem - Number of Total Problems By Affected Service Report	Bar chart Report displaying the number of problems by Affected Service
Problem - Number of Total Problems By Group Name Report	Bar chart Report displaying the number of problems by Group
Problem - Number of Total Problems By Priority Report	Bar chart Report displaying the number of problems by Priority
Problem - Problem By Affected Service Report	Pie chart report displaying problems by affected service name.
Problem - Problem By Impact Report	Pie chart report displaying problems by affected Impact symbol.
Problem - Problem By Priority Report	Pie chart report displaying problems by priority.
Problem - Problem By RootCause Report	Pie chart report displaying problems by root cause.
Problem - Problem Details Report	The report lists Problem with details like problem ID, Summary, Service, CI, Group, Reported by, Impact, Priority,  Urgency and Status.
Problem - Problems Linked with Incidents View Report	The Report lists Problem linked with incidents displaying details like problem ID, Summary, Service, CI, Group, Reported by, Impact, Priority, Urgency, and Status.
Request - Average Time to Resolve by Priority View Report	Bar Chart Report displaying Average Time to Resolve by Priority
Request - Average Time to Resolve by Request Area Report	Bar Chart Report displaying Average Time to Resolve by Request Area
Request - Open Requests By Group Report	Pie Chart report of open Requests By Group
Request - Open Requests By Organization Report	Pie Chart report of open Requests By Organization
Request - Open Requests By Priority Report	Pie Chart report of Open Requests By Priority
Request - Open Requests by Request Area Report	Pie Chart of Open Requests By Request Area
Request - Open Requests Older than 10 Days Report	Report displaying Request Details such as Request Ref Number, Request Area Symbol, Open Date, Priority, Status, Assignee Combo Name, Age for requests aged higher than 10 days.
Request - Open Requests Older than 30 Days Report	Report displaying Request Details such as Request Ref Number, Request Area Symbol, Open Date, Priority, Status, Assignee Combo Name, Age for requests aged higher than 30 days.
Request - Request Details View Report	Report displays Request Details such as Request Ref Num, Request Description, Assignee, Reported By, Group, Company, Organization, Department, Impact, Priority, Affected End User, Urgency, Status.
Request - Total Requests in Open State by Assignee View Report	Bar chart Report of Requests in Open State by Assignee

 

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