DCS Manager "CheckSQLServerVersion file" error when attempting to upgrade to DCS 6.9.3

Products

• Data Center Security Server Advanced

Issue/Introduction

While attempting to upgrade the DCS Manager from DCS 6.7.x or DCS 6.8.x to DCS 6.9.3, you get the following error

 

Environment

Symantec Data Center Security: Server Advanced
Versions

6.7.x

6.8.x

6.9.3

Cause

DCS 6.9.3 requires older DCS 6.7.x and DCS 6.8.x Managers to first be upgraded to DCS 6.9.2

Resolution

If you are running a DCS Manager version 6.7.x or 6.8.x, you will need to first upgrade the DCS Manager to DCS 6.9.2 before upgrading to DCS 6.9.3

Please see the following KB document before you upgrade
Data Center Security Server (DCS) Upgrade Plan: Know before you upgrade
KB: 213959
Link: https://knowledge.broadcom.com/external/article?articleId=213959

If you are already running DCS Manager 6.9.2, please login to the SQL server with the DCS service account. This has shown to correct the issue in past cases.

In addition, this could be an issue with the user account, the SISManagerInstallWrapper.log will provide reason for the failure.