uimapi - controller.GroupResource - getGroups failed: java.lang.IllegalStateException: Pool not open

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

When trying to get groups from uimapi using "GET" /uimapi/groups are getting a 500 internal server error and entries like this in the uimapi.log:

2023-02-27 10:33:53.119 [http-nio-80-exec-3]  ERROR com.ca.uimapi.services.controller.GroupResource:getGroups:175 controller.GroupResource - getGroups failed: 
java.lang.IllegalStateException: Pool not open

 

<ErrorResponse>
  <status>500</status>
  <errorCode>500 INTERNAL_SERVER_ERROR</errorCode>
  <errorMsg>An error occurred while performing the operation. Please check logs for additional information.</errorMsg>
  <errorDetail>
  </errorDetail>
  <timestamp>2023-02-27T15:14+0000</timestamp>
</ErrorResponse>

Environment

Release : 20.4

Cause

The issue is related to the malfunctioning webserver and its services (WASP).  For further investigation, you can enable debug logging for WASP.

Resolution

If debug logging does not give you any clue where the problem is, you can try redeploying the UIMAPI package and WASP probe to the OC.

If this still does not fix the problem, reinstall the entire OC: 

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/unified-infrastructure-management/20-4/installing/Install-Operator-Console-(OC).html