After upgrading Jira the work item connector no longer downloads data

Products

• Rally SaaS
• Rally On-Premise

Issue/Introduction

After updating Jira, the Rally Jira Work Item Connector (WIC) no longer connects to the Jira server.  Logs may indicate an issue as follows:

[2023-02-13 14:40:36 Z] DEBUG: JiraComm.executeRequest - issuing a GET request for endpoint: https://server.company.com/rest/api/2/issue/createmeta
[2023-02-13 14:40:36 Z] ERROR: WorkItemConnectorRunner.run - Failed issue/createmeta query for NGBRALLY Defect, Issue Does Not Exist{}

 

Cause

This can be caused due to the removal of the createmeta endpoint in Jira.

Here are further details about the deprecation of this endpoint by Atlassian:

https://confluence.atlassian.com/jiracore/createmeta-rest-endpoint-to-be-removed-975040986.html

Resolution

Broadcom has an updated build of the Jira Work Item Connector available for customers, however at this time a support case must be opened to obtain this new build.