Deleted a user accidently in the DX Netops Portal

Products

• DX NetOps

Issue/Introduction

Is there a way to restore a deleted user?

Environment

Release : 22.2

Resolution

The user is gone.

The only way to get the user back if you really needed to would be to restore a backup of the DX Netops Portal per the documentation if you have a save from before the deletion.

You would lose any changes since the Portal save was taken.

Portal backup and restore documentation:

Backup:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/performance-management/22-2/administrating/performance-center-administration/back-up-performance-center.html

Restore:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/performance-management/22-2/administrating/performance-center-administration/restore-performance-center.html

Note that you would have had to have configured and performed the Backup before the deletion for a restore to be useful.

It is recommended to disable users rather than delete them for a time to ensure they are no longer needed.

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/performance-management/22-2/administrating/manage-roles-and-user-accounts/enable-disabled-users.html