File detection: An infection has been found - Unrepaired section, nothing quarantined, paired with container violation

Products

• Protection Engine for NAS

Issue/Introduction

File Detection
An infection has been found.

File Detection
File container violation detected on file '<Path and file>'

Environment

Release : 8.2.2

Resolution

The status "An infection has been found." was a design choice to flag these files as a precaution because we are unable to scan it, thus the container violation also (either password protected, encrypted, etc.). Essentially since we don't know if it is infected or not, we mark it with this status.

The reporting of this can be turned off using the option for handling of encrypted files. Encrypted files are ignored if this is turned off and no alerts or incidents are generated.