How to upload Owner field in a Rally using Excel & Rally import

Products

• CA Agile Central SaaS (Rally)

Issue/Introduction

Colleagues on our Accessibility team are trying to upload defects from the auditor via Rally import feature and the "Owner" attribute is not uploading. We have checked the name, the spelling, lower case / upper case, spaces, etc. Nothing has worked. Please help guide us on how to properly include owner information in to the upload so that we can prevent these work items from having to be edited after the upload.

Environment

Release : SAAS

Cause

In Rally, any user lookup fields like (owner or any custom (Drop Down List (User)) will only accept the Rally Username.

 

Resolution

Please use the Owner field value as "Rally Username" and then try to import, your issue will be fixed.

Here is a sample to update the "Owner" field in Rally.