Alarms from UIM not passing through AIOPS- Jarvis is Down Unavailable

Products

• DX Operational Intelligence

Issue/Introduction

Alarms from UIM not passing through AIOPS we can see from the logs that Jarvis is down and unavailable.

Please find the logs below

        at sun.security.ssl.TransportContext.fatal(TransportContext.java:355) 
        ... 27 more 
Caused by: java.net.SocketException: Connection reset 
    at java.net.SocketInputStream.read(SocketInputStream.java:210) 
    at java.net.SocketInputStream.read(SocketInputStream.java:141) 
    at sun.security.ssl.SSLSocketInputRecord.read(SSLSocketInputRecord.java:464) 
    at sun.security.ssl.SSLSocketInputRecord.decode(SSLSocketInputRecord.java:165) 
    at sun.security.ssl.SSLTransport.decode(SSLTransport.java:109) 
    ... 24 more 
[DOI_MONITOR_THREAD, oi_connector] Jarvis is Down. unavailable 
[DOI_MONITOR_THREAD, oi_connector] Sending a Critical Alarm, as Jarvis URL is Down!!

[DOI_MONITOR_THREAD, oi_connector] Jarvis is Down. Counter value : 165 
DOI_MONITOR_THREAD, oi_connector] Starting nass monitoring 
[DOI_MONITOR_THREAD, oi_connector] Inside validateResponseFromNASS() 
[DOI_MONITOR_THREAD, oi_connector] URL provided :: https://apmgw.dxi-na1.saas.broadcom.com//metadata/registerMetric 
[DOI_MONITOR_THREAD, oi_connector] payload for validateResponseFromNASS : {"metrics":[{"sourceName":"dummySource","type":1,"attributeName":"dummyAttribute","attributes":{"product":"UIM"}}]} 
[DOI_MONITOR_THREAD, oi_connector] Error While Posting Payload ------->javax.net.ssl.SSLException: Connection reset 
[DOI_MONITOR_THREAD, oi_connector] Response Code from validateResponseFromNASS(): 0 
[DOI_MONITOR_THREAD, oi_connector] Nass is Down. 0 
[DOI_MONITOR_THREAD, oi_connector] Sending a Critical Alarm, as Nass URL is Down!! 
[DOI_MONITOR_THREAD, oi_connector] Nass is Down. Counter value : 165 
[QUEUE_MONITOR_THREAD, oi_connector] Checking the status of the Alarm queue subscription... 
[QUEUE_MONITOR_THREAD, oi_connector] Alarm Subscription is ok...... 
[QUEUE_MONITOR_THREAD, oi_connector] Checking the status of the Group queue subscription... 
[QUEUE_MONITOR_THREAD, oi_connector] Group Subscription is ok...... 

 

 

 

 

Environment

Release : 22.1

Resolution

It was an issue with the firewall preventing the communication.  After fixing the firewall, alarms from UIM were able to pass through.