ECN70101: The request failed. Completion Code: 401

Products

• CA 7 Workload Automation

Issue/Introduction

After logging on to CA 7 Web Client with administrator privileges and trying to define, update or delete an instance, the following error is returned on an error pop up and can be found on wai.log too:

ECN70101: The request failed.
Completion Code: 401

What does it mean?
How can additional information can be found?

Resolution

As ECN70101 is a generic error message, in order to find the real problem, you need to open the Console (Window > Show View > Console after having logged on to the CA / Web Client).

There you can find the errors:

10   [1:27:25 PM] [Receive] Server error - User is not authorized to perform action specified
14   [1:27:52 PM] [Receive] Server error - User is not authorized to update the record

So there is a problem with the External Security authorizations.

You need to check the CA7SRVR Security Requirements section of the CA 7 WORKLOAD AUTOMATION WEB CLIENT 12.1 documentation.