Do Service Desk secondary servers requires a license file (ca.olf)?

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

In CA Service Desk, a number of secondary servers can be installed and configured to a primary server. This document explains the license requirements for CA Service Desk secondary servers.

Environment

Service Desk Manager 12.x, 14.x and 17.x

All Supported Operating Systems

Resolution

For 12.9 and later releases of Service Desk, the licensing model has changed and there is no requirement for a CA.OLF license file.

The following information is for informational/historical information only.

In CA Service Desk, the licensing daemon always runs on the primary server and it cannot be added on any secondary server.

Hence, the license file (ca.olf) needs to be present only on the primary server. The secondary server does not require a license file.

The below image displays the license manager process running on the primary server in the 'pdm_status' report.

Additional Information

In later releases of SDM, the pdm_status command will not show a license_nxd line.  The older licensing model has been modified to use a Telemetry based system