Unable to install. Getting: The login is from an untrusted domain and cannot be used with Integrated authentication.
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Unable to install. Getting: The login is from an untrusted domain and cannot be used with Integrated authentication.

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Article ID: 260682

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Updated On:

Products

IT Management Suite

Issue/Introduction

During a new installation, Symantec Installation Manager (SIM) fails with the error while trying to configure the database:

Configuring task 4 of 80: Configuring database...
-----------------------------------------------------------------------------------------------------
Date: 2/24/2023 10:40:20 AM, Tick Count: 16756296 (04:39:16.2960000), Size: 340 B
Process: SymantecInstallationManager (9308), Thread ID: 16, Module: SymantecInstallationManager.exe
Priority: 4, Source: Symantec.Installation.Automation.Output.ReportInfo

 

Symantec.Installation.ConfigureNS.StartCurrentTask: starting configuration task Configuring database....
-----------------------------------------------------------------------------------------------------
Date: 2/24/2023 10:40:20 AM, Tick Count: 16756296 (04:39:16.2960000), Size: 395 B
Process: SymantecInstallationManager (9308), Thread ID: 16, Module: SymantecInstallationManager.exe
Priority: 4, Source: Symantec.Installation.ConfigureNS.StartCurrentTask

 

Processing SQLs from 'C:\Program Files\Altiris\Notification Server\Config\CoreSolution.config'
-----------------------------------------------------------------------------------------------------
Date: 2/24/2023 10:41:31 AM, Tick Count: 16826953 (04:40:26.9530000), Size: 404 B
Process: SymantecInstallationManager (9308), Thread ID: 21, Module: SymantecInstallationManager.exe
Priority: 4, Source: Symantec.Installation.NSConfiguration.Tasks.InstallSQLTask.InstallSQL

 

 

SIM logs show errors like the following ones:

 

ConfigureNS - task_Completed(): Configuration Task Configuring database... Failed: Altiris.NS.Exceptions.DatabaseNotReadyException: Failed to construct DatabaseContext object. Connection to database failed. ---> System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> Altiris.NS.Exceptions.DatabaseException: SQL connection failed. ---> System.Data.SqlClient.SqlException: Login failed. The login is from an untrusted domain and cannot be used with Integrated authentication.
   at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)
   at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)
   at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)
   at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)
   at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)
   at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)
   at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)
   at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)
   at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)
   at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)
   at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)
   at System.Data.SqlClient.SqlConnection.Open()
   at Altiris.NS.Utilities.DbUtils.TryCreateConnection(String costring, Int32 retries, Int32 delay, Int32 add)
   --- End of inner exception stack trace ---
   at Altiris.NS.Utilities.DbUtils.TryCreateConnection(String costring, Int32 retries, Int32 delay, Int32 add)
   at Altiris.NS.Utilities.DbUtils.CreateConnection(String server, String catalog, String user, String password)
   at Altiris.NS.Utilities.DbUtils.CreateConnection(String configKey)
   --- End of inner exception stack trace ---
   at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
   at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
   at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
   at ReflectionProxy.ReflectionProxy.<>c__DisplayClass16_0.<InstallSqlClassNodes>b__0()
   at Altiris.Database.DatabaseContext`1.Initialize(Boolean beginTransaction, IsolationLevel isolationLevel)
   --- End of inner exception stack trace ---
   at Altiris.NS.ContextManagement.AdminDatabaseContext.ThrowDatabaseNotReadyException(String exceptionDetails, Exception innerException)
   at Altiris.Database.DatabaseContext`1.Initialize(Boolean beginTransaction, IsolationLevel isolationLevel)
   at Altiris.Database.DatabaseContext`1.CreateFirstContext(ContextTransactionMode tmode, Nullable`1 isolationLevel, DatabaseContextStack currentStack, Boolean trans)
   at Altiris.Database.DatabaseContext`1.GetContextImpl(ContextTransactionMode tmode, Nullable`1 isolationLevel, Boolean independentContext)
   at Altiris.Database.DatabaseContext`1.GetContext(ContextTransactionMode tmode, Nullable`1 isolationLevel, Boolean independentContext)
   at ReflectionProxy.ReflectionProxy.InstallSqlClassNodes(String configFile, Boolean installClasses)
   at SyncInvokeInstallSqlClassNodes(Object , Object[] , Object[] )
   at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
   at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)
   at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)
   at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage11(MessageRpc& rpc)
   at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)
Altiris.NS.Exceptions.DatabaseNotReadyException: Failed to construct DatabaseContext object. Connection to database failed. ---> System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> Altiris.NS.Exceptions.DatabaseException: SQL connection failed. ---> System.Data.SqlClient.SqlException: Login failed. The login is from an untrusted domain and cannot be used with Integrated authentication.
   at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)
   at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)
   at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)
   at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)
   at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)
   at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)
   at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)
   at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)
   at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)
   at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)
   at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)
   at System.Data.SqlClient.SqlConnection.Open()
   at Altiris.NS.Utilities.DbUtils.TryCreateConnection(String costring, Int32 retries, Int32 delay, Int32 add)
   --- End of inner exception stack trace ---
   at Altiris.NS.Utilities.DbUtils.TryCreateConnection(String costring, Int32 retries, Int32 delay, Int32 add)
   at Altiris.NS.Utilities.DbUtils.CreateConnection(String server, String catalog, String user, String password)
   at Altiris.NS.Utilities.DbUtils.CreateConnection(String configKey)
   --- End of inner exception stack trace ---
   at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
   at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
   at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
   at ReflectionProxy.ReflectionProxy.<>c__DisplayClass16_0.<InstallSqlClassNodes>b__0()
   at Altiris.Database.DatabaseContext`1.Initialize(Boolean beginTransaction, IsolationLevel isolationLevel)
   --- End of inner exception stack trace ---
   at Altiris.NS.ContextManagement.AdminDatabaseContext.ThrowDatabaseNotReadyException(String exceptionDetails, Exception innerException)
   at Altiris.Database.DatabaseContext`1.Initialize(Boolean beginTransaction, IsolationLevel isolationLevel)
   at Altiris.Database.DatabaseContext`1.CreateFirstContext(ContextTransactionMode tmode, Nullable`1 isolationLevel, DatabaseContextStack currentStack, Boolean trans)
   at Altiris.Database.DatabaseContext`1.GetContextImpl(ContextTransactionMode tmode, Nullable`1 isolationLevel, Boolean independentContext)
   at Altiris.Database.DatabaseContext`1.GetContext(ContextTransactionMode tmode, Nullable`1 isolationLevel, Boolean independentContext)
   at ReflectionProxy.ReflectionProxy.InstallSqlClassNodes(String configFile, Boolean installClasses)
   at SyncInvokeInstallSqlClassNodes(Object , Object[] , Object[] )
   at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
   at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)
   at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)
   at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage11(MessageRpc& rpc)
   at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)
   [System.ServiceModel.FaultException @ mscorlib]

Server stack trace: 
   at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
   at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
   at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
   at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]: 
   at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
   at ReflectionProxy.IReflectionProxy.InstallSqlClassNodes(String configFile, Boolean installClasses)
   at Symantec.Installation.NSConfiguration.Tasks.InstallSQLTask.InstallSQL()
   at Symantec.Installation.NSConfiguration.Tasks.InstallSQLTask.<StartImpl>d__5.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Symantec.Installation.NSConfiguration.Tasks.SerialTask.<Start>d__0.MoveNext()

Exception logged from: 
   at Symantec.Installation.Logging.LogActivity.ReportException(Int32 severity, String strMessage, String category, Exception exception, String footer)
   at Symantec.Installation.Logging.LogActivity.ReportException(String strMessage, String category, Exception exception)
   at Symantec.Installation.ConfigureNS.task_Completed(Object sender, CompletedEventArgs e)
   at Symantec.Installation.Task.OnCompleted(Exception ex)
   at Symantec.Installation.NSConfiguration.Tasks.SerialTask.<Start>d__0.MoveNext()
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Runtime.CompilerServices.AsyncMethodBuilderCore.MoveNextRunner.Run()
   at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
   at System.Threading.ThreadPoolWorkQueue.Dispatch()


-----------------------------------------------------------------------------------------------------
Date: 2/24/2023 10:41:36 AM, Tick Count: 16832046 (04:40:32.0460000), Size: 13.14 KB
Process: SymantecInstallationManager (9308), Thread ID: 21, Module: SymantecInstallationManager.exe
Priority: 1, Source: Symantec.Installation.ConfigureNS.task_Completed

 

Entry 2:
Failure during SQL configuration:
Altiris.NS.Exceptions.DatabaseNotReadyException: Failed to construct DatabaseContext object. Connection to database failed. SQL connection failed. ---> System.Data.SqlClient.SqlException: Login failed. The login is from an untrusted domain and cannot be used with Integrated authentication.
   at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)
   at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)
   at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)
   at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)
   at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)
   at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)
   at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)
   at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)
   at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)
   at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)
   at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)
   at System.Data.SqlClient.SqlConnection.Open()
   at Altiris.NS.Utilities.DbUtils.TryCreateConnection(String costring, Int32 retries, Int32 delay, Int32 add)
   --- End of inner exception stack trace ---
   at Altiris.NS.Utilities.DbUtils.TryCreateConnection(String costring, Int32 retries, Int32 delay, Int32 add)
   at Altiris.NS.Utilities.DbUtils.CreateConnection(String server, String catalog, String user, String password)
   at Altiris.NS.Utilities.DbUtils.CreateConnection(String configKey)
   --- End of inner exception stack trace ---
   at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
   at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
   at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
   at ReflectionProxy.ReflectionProxy.<>c__DisplayClass16_0.<InstallSqlClassNodes>b__0()
   at Altiris.Database.DatabaseContext`1.Initialize(Boolean beginTransaction, IsolationLevel isolationLevel)
   --- End of inner exception stack trace ---
   at Altiris.NS.ContextManagement.AdminDatabaseContext.ThrowDatabaseNotReadyException(String exceptionDetails, Exception innerException)
   at Altiris.Database.DatabaseContext`1.Initialize(Boolean beginTransaction, IsolationLevel isolationLevel)
   at Altiris.Database.DatabaseContext`1.CreateFirstContext(ContextTransactionMode tmode, Nullable`1 isolationLevel, DatabaseContextStack currentStack, Boolean trans)
   at Altiris.Database.DatabaseContext`1.GetContextImpl(ContextTransactionMode tmode, Nullable`1 isolationLevel, Boolean independentContext)
   at Altiris.Database.DatabaseContext`1.GetContext(ContextTransactionMode tmode, Nullable`1 isolationLevel, Boolean independentContext)
   at ReflectionProxy.ReflectionProxy.InstallSqlClassNodes(String configFile, Boolean installClasses)
   at SyncInvokeInstallSqlClassNodes(Object , Object[] , Object[] )
   at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
   at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)
   at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)
   at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage11(MessageRpc& rpc)
   at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)
   [System.ServiceModel.FaultException @ mscorlib]

Server stack trace: 
   at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
   at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
   at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
   at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]: 
   at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
   at ReflectionProxy.IReflectionProxy.InstallSqlClassNodes(String configFile, Boolean installClasses)
   at Symantec.Installation.NSConfiguration.Tasks.InstallSQLTask.InstallSQL()

Exception logged from: 
   at Symantec.Installation.Logging.LogActivity.ReportException(Int32 severity, String strMessage, String category, Exception exception, String footer)
   at Symantec.Installation.Logging.LogActivity.ReportException(String strMessage, String category, Exception exception)
   at Symantec.Installation.NSConfiguration.Tasks.InstallSQLTask.InstallSQL()
   at Symantec.Installation.NSConfiguration.Tasks.InstallSQLTask.<StartImpl>d__5.MoveNext()
   at System.Runtime.CompilerServices.AsyncTaskMethodBuilder.Start[TStateMachine](TStateMachine& stateMachine)
   at Symantec.Installation.NSConfiguration.Tasks.InstallSQLTask.StartImpl()
   at Symantec.Installation.NSConfiguration.Tasks.SerialTask.<Start>d__0.MoveNext()
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Runtime.CompilerServices.AsyncMethodBuilderCore.MoveNextRunner.Run()
   at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
   at System.Threading.ThreadPoolWorkQueue.Dispatch()


-----------------------------------------------------------------------------------------------------
Date: 2/24/2023 10:40:46 AM, Tick Count: 16781765 (04:39:41.7650000), Size: 7.73 KB
Process: SymantecInstallationManager (9308), Thread ID: 16, Module: SymantecInstallationManager.exe
Priority: 1, Source: Symantec.Installation.NSConfiguration.Tasks.InstallSQLTask.InstallSQL

Entry 3:


[5/5] SQL connection failed, current user=MyDomain\smpservice, total time=00:00:05.6367174

Login failed. The login is from an untrusted domain and cannot be used with Integrated authentication.
   [SqlException @ System.Data.dll]
   at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity, SqlConnectionString, SqlCredential, object, string, SecureString, bool, SqlConnectionString, SessionData, DbConnectionPool, string, bool, SqlAuthenticationProviderManager)
   at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions, DbConnectionPoolKey, object, DbConnectionPool, DbConnection, DbConnectionOptions)
   at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool, DbConnection, DbConnectionOptions, DbConnectionPoolKey, DbConnectionOptions)
   at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection, DbConnectionOptions, DbConnectionInternal)
   at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection, DbConnectionOptions, DbConnectionInternal)
   at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection, uint, bool, bool, DbConnectionOptions, out DbConnectionInternal)
   at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection, TaskCompletionSource<DbConnectionInternal>, DbConnectionOptions, out DbConnectionInternal)
   at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection, TaskCompletionSource<DbConnectionInternal>, DbConnectionOptions, DbConnectionInternal, out DbConnectionInternal)
   at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection, DbConnectionFactory, TaskCompletionSource<DbConnectionInternal>, DbConnectionOptions)
   at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource<DbConnectionInternal>)
   at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource<DbConnectionInternal>)
   at System.Data.SqlClient.SqlConnection.Open()
   at Altiris.NS.Utilities.DbUtils.TryCreateConnection(string, int, int, int)

SQL Exception details: code=18452, line=65536

Exception logged from:
   at Altiris.Diagnostics.Logging.EventLog.ReportException(int, string, string, Exception, string)
   at Altiris.NS.Utilities.DbUtils.TryCreateConnection(string, int, int, int)
   at Altiris.NS.Utilities.DbUtils.CreateConnection(string, string, string, string)
   at Altiris.NS.Utilities.DbUtils.GetSQLServerInfo(string, string, string, out string, out bool)
   at Altiris.NS.Utilities.DbUtils.GetSqlServerVersion(string)
   at Altiris.NS.DataAccessLayer.DatabaseAbilities.ReloadDatabaseVersion()
   at Altiris.NS.DataAccessLayer.DatabaseAbilities.get_SqlVersion()
   at Altiris.NS.DataAccessLayer.DatabaseAbilities.RefreshAbilities()
   at Altiris.NS.DataAccessLayer.DataAccessLayerGenerator+<>c.<.cctor>b__30_0()
   at Altiris.Common.Singletons.Singleton<>.GetValue()
   at Altiris.Common.Singletons.Singleton<>.get_LockedValue()
   at Altiris.NS.DataAccessLayer.Altiris.NS.DataAccessLayer.DataAccessLayer<>+<>c<>.<.cctor>b__4_0()
   at Altiris.Common.Singletons.Singleton<>.GetValue()
   at Altiris.Common.Singletons.Singleton<>.get_LockedValue()
   at Altiris.NS.DataAccessLayer.DataAccessLayer<>.get_Instance()
   at System.RuntimeMethodHandle.InvokeMethod(object, object[], Signature, bool)
   at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(object, object[], object[])
   at System.Reflection.RuntimeMethodInfo.Invoke(object, BindingFlags, Binder, object[], CultureInfo)
   at System.Reflection.RuntimePropertyInfo.GetValue(object, object[])
   at ReflectionProxy.Program+<>c.<InitializeDAL>b__3_0()

User [MyDomain\smpservice], AppDomain [SIM_Helper_Domain]
-----------------------------------------------------------------------------------------------------
Date: 2/24/2023 10:40:28 AM, Tick Count: 16764375 (04:39:24.3750000), Size: 3.91 KB
Process: ReflectionProxy (7768), Thread ID: 1, Module: System.Data.dll
Priority: 1, Source: DbUtils.CreateConnection

Environment

ITMS 8.6, 8.7
Windows Server 2022
SQL Server 2019

Cause

The domain account used to connect to the database has issues to be validated on the SQL Server:

Login failed. The login is from an untrusted domain and cannot be used with Integrated authentication.

A common reason is:
This message can happen if the SQL Server database previously supported domain authentication (either through NTLMv1 or NTLMv2), but now no longer supports NTLM.

Resolution

This issue needs to be investigated by the customer's Network or Servers team. Something regarding the authentication process in their Domain may have an issue with the account used.

In the meantime, use a different domain account that has rights on the SQL Server (See KB 181352 "What SQL rights are needed for the application identity?")  or try using "SA" account for the SQL Server:

  1. Open Symantec Installation Manager (SIM), and click "Configure Settings".
  2. Click on "Configure Database Settings". Click Next.
  3. Verify the SQL server name and Database are the right ones and click the "Refresh" button.
  4. Switch from Windows Authentication to Use SQL Server login.

After that run a full repair on your Installation:

  1. Open SIM and run a repair from "Repair installed products>Perform full repair"

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