Redirecting to another website after logout

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

How do I redirect users to a different web site when logging out of CA Service Desk Manager?

 

Environment

CA Service Desk Manager - all versions

All certified platforms

Resolution

1.  Open web.cfg file present under NX_ROOT/bopcfg/www folder with a text editor


 

2.  Find the following lines

# LogoutURL is the URL of a web page to be displayed after a user logs out

# of Unicenter ServicePlus Service Desk. If this value is commented out, logging

# out displays the Unicenter ServicePlus Service Desk login form.

! LogoutURL http://www.broadcom.com
 

3. Uncomment the LogoutURL and modify the URL as required. For example

LogoutURL http://www.google.com

4.  Save changes to the file

5.  Recycle Service Desk Manager Service for the changes to take affect

Additional Information

Click on this link for a video demonstrating how to change the URL that is redirected to after logging out from CA Service Desk Manager