How do I put DMPrimer in debug mode?

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

Sometimes, there are problems with the agent deployment (DMDeploy) component and the debug information is needed to troubleshoot the problem.

Note: This procedure can be used for new machines too, that do not have DMPrimer installed.

Environment

Client Automation - All Versions

Resolution

1. On the target machine create or update the file <DSMPATH>\DMPRIMER\dmprimer.cfg (Default path: C:\Program Files (x86)\CA\DSM\DMPrimer\dmprimer.cfg) with the following 2 lines:
   

   TRACE=[TRUE]
   TRACE_LEVEL=[5]

   If the above path does not exist, create a folder structure as in the default path mentioned above.
   
   
2. If 'dmprimer' already exists on the target machine, stop the dm_primer.exe process using:
   

   cd "C:\Program Files (x86)\CA\DSM\DMPrimer\"
   dm_primer.exe stop

3. On the server, set 'DMDeploy' in the DETAIL trace mode:
   

   cftrace -c set -f CF -pp DMDeploy -s 60000 -l DETAIL

4. Go through the Deployment and collect the following logs:
   
   
   1. On the target machine, the file %TEMP%\dmprimer.log (system variable TEMP)
   2. On the server the files DSM\logs\TRC_CF_DMDEPLOY_*.log (Default path: C:\Program Files (x86)\CA\DSM\logs\TRC_CF_DMDEPLOY_*.log).