Citrix client does not show all drives in RC session

Products

• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control

Issue/Introduction

In a RC session to a Citrix client not all drives / folders are shown in the remote session.

Environment

Client Automation 14.5

XenApp 6.x and later

Resolution

1- Create this registry key if it does not exist on the Server

HKEY_LOCAL_MACHINE\Software\Citrix\UncLinks\

 

2- Under the key, create a DWORD: UNCEnabled.

 

3- Set the value of UNCEnabled to “0”.

 

See :

https://support.citrix.com/article/CTX127968/how-to-enable-legacy-client-drive-mapping-format-on-xenapp