Rates/Costs are missing for roles/resources

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

The following error is obtained when the "Populate from Assignments" option is used in a Cost Plan.

 ERROR: REVMGR-20728:Rates/Costs are missing for following roles/resources 

While looking at the Rate Matrix, it is noticed that rates are defined for all the relevant roles and resources.

Cause

The rates defined in the matrix do not cover the investment time window. That is, the period between the start date of the project, and the end date of the project.

Resolution

Points to consider with respect to Rate Matrix 

• When populating from Allocations or Assignments there needs to be a rate in the matrix to cover the whole range of the investment dates not just the resource team dates, or resource assignment dates.
• When the cost pla checks the rate matrix, if the rate does not start on the 1st of the month it may not be able to find the rate. Refer KB Populating cost plan does not recognize mid-month dates in the rate matrix for more details.

To resolve the above error, create a rate entry in the Matrix covering the whole range of investment.