License update process appears incomplete in the Cloud Management Portal
Article ID: 260501
Updated On:
Products
Data Loss Prevention Cloud Service for Email
Data Loss Prevention
Data Loss Prevention Cloud Detection Service
Data Loss Prevention Cloud Detection Service for ICAP
Data Loss Prevention Cloud Detection Service for REST
Data Loss Prevention Cloud Package
Issue/Introduction
My licenses for the DLP Cloud Service were renewed, and the dates have been extended, but the "Expiration Status" still shows as "Expiring" in the Cloud Management Portal.
Environment
Release : 16.x, 15.8 MP3
Cause
A glitch in the portal updates has not set the flag correctly for the renewal.
Resolution
If the entitlement is otherwise up to date, please contact Technical Support.
Feedback
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