Service Desk application hangs with No response to trigger in stdlog

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

End users can't do much from web interface and in the stdlog message like

02/17 11:22:47.03 sdm-server-name domsrvr                13372 ERROR        attr.c                6201 No response to trigger cr::attached_sla_processing (4 time) after 240 seconds; waiting another 480 seconds

This tech doc documents one reason why this happens.

Environment

Release : 17.3

Resolution

Make sure you don't have some external mdb database load during the work hours---if you do, some Service Desk data will be locked which causes the SDM triggers to fail and then clog the app.

 

Additional Information

SDM admins should check the work load/performance, recent customization, recent product upgrade as well. DB load is only one reason this could happen.