oi_connector probe unable to find primary hub even though it is running on the primary hub

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Symptoms:

One or more queues beginning with "axagateway" is backing up

Although oi_connector is running on the primary hub, the oi_connector probe log is full of messages like the following:

Feb 01 09:09:11:429 [QUEUE_MONITOR_THREAD, oi_connector] Primary Hub is unreachable: /MyDomain/primary_hub/phubrobot01/hub. Waiting for the Hub is available.

Environment

Release : 20.4

Resolution

Make a change to oi_connector probe configuration (Raw Configure)

under "setup" section add the following key/value:

    primary_hub_address = (NimBUS address of primary hub)

It should be set as /Domain/Hubname/hubrobotname/hub

e.g.

    primary_hub_address = /MyDomain/CoreHub/primaryhub01/hub

Restart the probe and the issue should be resolved.