Wild card characters for searching

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

What are the different wild card characters available for searching in Service Desk?

Environment

Release:  All releases
Component:  CA Service Desk Manager

Resolution

The following are the wild card characters available for use in Service Desk list screens:

1. % - Matches on any string composed of zero or more characters.
2. _ - Matches on any single character.
3. [ ] - Matches on any single character contained in the specified set or range.
4. [ ^ ] - Matches on any single character that is not in the specified set or range.

Example: We can search for June Arnold in the "list_cnt" screen (in the last_name field) in any one of the following ways:

arn%
a_n%
a?n%
a[rst]n%
a[^st]n%