APM DataPower extension reports loss connection ERROR messages

Products

• CA Application Performance Management (APM / Wily / Introscope)
• DX Application Performance Management

Issue/Introduction

DataPower DEBUG Agent log reports the below error message every five minutes:

2/14/23 01:01:54 PM EST [DEBUG] [IntroscopeAgent.DataPower] Connecting to https://####:5550/service/mgmt/2004/service/mgmt/amp/1.0
2/14/23 01:01:54 PM EST [DEBUG] [IntroscopeAgent.DataPower] Sending message <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns="http://www.datapower.com/schemas/appliance/management/1.0"><soapenv:Header/><soapenv:Body><ns:GetDomainListRequest/></soapenv:Body></soapenv:Envelope>
---END---
2/14/23 01:01:54 PM EST [DEBUG] [IntroscopeAgent.DataPower] Received HTTP code 500
2/14/23 01:01:54 PM EST [DEBUG] [IntroscopeAgent.DataPower] Received message
<?xml version="1.0" encoding="UTF-8"?>
<env:Envelope xmlns:env="http://schemas.xmlsoap.org/soap/envelope/"><env:Body><env:Fault><faultcode>env:Client</faultcode><faultstring>Internal Error (from client)</faultstring></env:Fault></env:Body></env:Envelope>
---END---
2/14/23 01:01:54 PM EST [ERROR] [IntroscopeAgent.DataPower] Lost connection with Datapower device:[https://####:5550/service/mgmt/2004]

 

Environment

APM 10.8

Resolution

Update the DataPower extension property as below:

introscope.agent.datapower.profiles.default.url=https://####:5550

Additional Information

Techdocs Agents - IBM DataPower extension