Cancel events when tickets reach certain status
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Cancel events when tickets reach certain status


Article ID: 260374


Updated On:


CA Service Desk Manager CA Service Management - Service Desk Manager


Is there any way to cancel or overwrite the events in CA SDM which have been already applied at a particular status?

For example, when a ticket changes status from Resolved to Reopen.


CA Service Desk Manager 17.x


There is no out-of-the-box, configurable way for accomplishing this.

You could add a custom trigger to look for a particular status or "previous status" and the trigger will run some SPEL code to cancel the events.

However, adding custom triggers and SPEL code is outside the scope of Broadcom Support.