Workflow Task Description can't set as Read Only in xFlow

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

When using Xflow Tasks, it is possible to configure the presented fields as Read Only or Required at Xflow Interface/View Configuration/Detail View, but I can't find a place where to configure the Description field as Read Only.

As this field comes from the WF Template, normally has instructions on how to proceed, and should not be changed.

Environment

Release : 17.3 RU19 or lower

CA Service Desk Manager

Resolution

The fix to address the issue will be included in the forthcoming RU21 patch release