Workflow Task Description can't set as Read Only in xFlow

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

When using Xflow Tasks, it is possible to configure the presented fields as Read Only or Required at via Administration/Xflow Interface/View Configuration/Detail View.

However, there is no place where to configure the Description field as Read Only.

Since this field comes from the WF Template and normally has instructions on how to proceed, it should not be changed.

Environment

CA Service Desk Manager 17.3 RU19 or lower

Resolution

Fix is provided in the 17.3 RU23 patch