For the SEP Mobile app to work properly, it is recommended to disable the battery optimization functions for the application. This is also referred to as enabling the Battery Optimization Option (BOO), which might be misleading, because of the phrasing.
This is especially important for some Android smartphone models such as Xiaomi. On these phone models, the battery optimization functions are very restrictive and tends to keep the app in sleep mode.
Xiaomi mobile devices (Android MIUI)
Before enabling Battery Optimization Option (BOO), the Battery optimization status of your device in the SEP Mobile Management Console will be "Disabled":
Go to your phone's Settings, then Apps:
Go to Manage apps:
Find the SEP Mobile app on the list:
Go to Battery saver settings:
Select "No restrictions":
Restart the SEP Mobile app, the Battery optimization status in the SEP Mobile Management Console should be changed to "Enabled" now: