Some of clients encountered issue on registering QR generated by CA.
arcotafm.log
2023-02-01 17:20:59,713 [[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'] ERROR integrations.frontend.LifeCycleStateData(656) -> ArcotOTP Card is not present for the user. |ca2667b0401dccfcd6ea44cf68051ea7b41d4a0d
2023-02-01 17:20:59,713 [[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'] INFO integrations.frontend.LifeCycleStateData(664) -> Failure occured in flow 'aotpRoamingAuth' |ca2667b0401dccfcd6ea44cf68051ea7b41d4a0d
Release : Advanced Authentication 9.1.3
The QR code should only use the default profile.
The default profile is HOTP based and that can not be added on more than one device
HOTP = Counter based OTP
TOTP = Time based OTP
Create a new CA Mobile OTP-OATH profile and make it TOTP one and assign it as default profile.
https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/advanced-authentication/9-1/administrating/administrating-ca-strong-authentication/managing-global-ca-strong-authentication-configurations/assign-default-configurations.html