SSO Service not starting on new rehydrated PC

Products

• DX NetOps
• CA Performance Management - Usage and Administration

Issue/Introduction

We are rehydrating Netops to a new PC and having issue with starting the SSO service. 

Running SsoConfig we get this error 

SSO Configuration/DX NetOps/Performance Center:
Cannot connect the to DX NetOps SSO Web Service.  
Check if DX NetOps is running and retry.

sso processes are up and running 

 

Environment

Release : 22.2

Cause

Checking the PC service log we see the following.

INFO   | jvm 1    | 2023/02/16 19:11:59 | org.springframework.beans.factory.BeanDefinitionStoreException: Invalid bean definition with name 'serviceQuery' defined in ServletContext resource [/META-INF/spring/bean.xml]: Could not resolve placeholder 'em.url' in value "${em.url}"; nested exception is java.lang.IllegalArgumentException: Could not resolve placeholder 'em.url' in value "${em.url}"

ERROR | WrapperSimpleAppMain    | 2023-02-16 20:14:16,420 | org.springframework.web.context.ContextLoader
    | Context initialization failed
org.springframework.beans.factory.BeanDefinitionStoreException: Invalid bean definition with name 'serviceQuery' defined in ServletContext resource [/META-INF/spring/bean.xml]: Could not resolve placeholder 'em.url' in value "${em.url}"; nested exception is java.lang.IllegalArgumentException: Could not resolve placeholder 'em.url' in value "${em.url}"
at org.springframework.beans.factory.config.PlaceholderConfigurerSupport.doProcessProperties(PlaceholderConfigurerSupport.java:230) ~[spring-beans-5.3.20.jar:5.3.20] 

 

Resolution

Issue was that  /opt/CA/PerformanceCenter/PC/webapps/pc/WEB-INF/cfg/portal.console.properties file that did not contain the line: 

em.url=http://localhost:8281/EventManager/

Added the line to the /opt/CA/PerformanceCenter/PC/webapps/pc/WEB-INF/cfg/portal.console.properties and restarted