Primary hub Admin Console displays a Blank Page or Page Not Found post upgrade to CU6/CU7/CU8/CU9

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

Cannot access the Admin Console (/adminconsoleapp) via the /uimhome page or via Operator Console (OC).

Environment

• Release: DX UIM 20.4
• UIM 20.4 CU5 or CU6 (Cumulative Update 6) or CU7
• Occurs during the initial installation of wasp using the CU6/CU7/CU8/CU9 uimserver installer
• Windows OS
• OC installed on its own Robot

Cause

•  wasp defect in the initial installation process

Resolution

Uninstalled and reinstall Admin Console on Primary hub with steps below:

1. Deactivate the wasp probe on the Primary hub
2. Make a backup of the wasp probe home directory
   Example: D:\Nimsoft\probes\service\wasp
3. Rt-click and delete wasp
4. Delete the wasp folder from the file system
5. Deploy the following probes to the Primary hub
   1. wasp (v20.46 for CU6) or (v20.47 for CU7) or (v20.48 for CU8) or (v20.49 for CU9) or (v20.51 for CU10 ) or (v20.70 for CU11)
   2. adminconsoleapp (v20.46 for CU6) or (v20.47 for CU7) or (v20.48 for CU8)  or (v20.49 for CU9) or (v20.50 for CU10) or (v20.70 for CU11)
   3. uimhome (v20.46 for CU6) or (v20.47 for CU7) or (v20.48 for CU8) or (v20.49 for CU9) or (v20.50 for CU10) or (v20.70 for CU11)
   4. mps v20.46 (CU6 or CU7 or CU8 or CU9 or CU10) or (v20.70 for CU11)
   5. uimesdplatelemetry v20.42 (CU6 or CU7 or CU8 or CU9) or (v20.50 for CU10) or (v20.70 for CU11)
6. Restore Admin Console HTTPS settings (Ignore this step if HTTPS is not enabled)
   **Copy the ..\Nimsoft\probes\service\wasp\conf contents from the backup after backing up the new wasp\conf folder or else restore the related *.csr, *.cer,wasp.key, wasp.keystore files from backup 
   **Copy https_port setting from the original wasp.cfg
   **Copy https_keystore_password setting from the original wasp.cfg if it is different
7. Activate the wasp probe and validate the Admin Console logon using the Host or FQDN name.
8. Validate access to the UIM Server home page