GRLoader hangs after upgrade to 17.3 RU18

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

After upgraded to 17.3 RU18, the utility GRLoader hangs.

pdm_tomcat_nxd.log shows

org.apache.cxf.services.USD_WebService.USD_WebServiceSoap.USD_WebServiceSoap
INFORMACIÓN: Inbound Message
----------------------------
ID: 6
Address: http://localhost:8080/cxf/services/USD_WebService
Encoding: UTF-8
Http-Method: POST
Content-Type: text/xml; charset=utf-8
Headers: {Accept=[text/xml, multipart/related], connection=[keep-alive], Content-Length=[269], content-type=[text/xml; charset=utf-8], host=[localhost:8080], SOAPAction=[""], user-agent=[Eclipse Metro/4.0.1 (RELEASE-4.0.1-18da659; 2022-07-02T08:47:18+0000) XMLWS-Impl/4.0.0 XMLWS-API/${jaxws-api.version} XMLB-Impl/4.0.0 XMLB-API/4.0.0 git-revision#18da659]}
Payload: <?xml version="1.0" ?><S:Envelope xmlns:S="http://schemas.xmlsoap.org/soap/envelope/"><S:Body><ns2:login xmlns:ns2="http://www.ca.com/UnicenterServicePlus/ServiceDesk"><username>user-name</username><password>password</password></ns2:login></S:Body></S:Envelope>  

but no outbound message

 

Environment

Release : 17.3

Windows

Resolution

Please follow these step to fix the issue

1. Stop Service Desk Manager

2. Move this file to another location

SDM-install-directory\java\lib\CXF\cxf-rt-bindings-soap-3.4.5.jar

3. Start Service Desk Manager