After CABI upgrade cannot login and other user access issues

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)

Issue/Introduction

After upgrading CABI we are unable to login to JasperServer cabijs, and via OC cannot get CABI reports/dashboard, though the probe is running OK.

Errors in the cabi log:

Feb 11 18:56:20:652 [UserSynchronizationThread, cabi] JasperURL for user roles: https://cabi.xxx.xxx.xxx/cabijs/rest_v2/organizations/SA_xxx/users/usera
Feb 11 18:56:20:896 [UserSynchronizationThread, cabi] getting organization for accountId 13 
Feb 11 18:56:20:896 [UserSynchronizationThread, cabi] JasperURL for user roles: https://cabi.xxx.xxx.xxx/cabijs/rest_v2/organizations/SA_xxx/users/userb
Feb 11 18:56:21:138 [UserSynchronizationThread, cabi] getting organization for accountId 24

Environment

• DX UIM 20.4.* / 23.4.*3
• cabi 8.* / 23.4*
• Database MSSQL Server

Resolution

Resetting the superuser password from the DB (jiuser table) may help resolving this issue. 

Follow these steps: 

 

1. UPDATE jiuser SET password = ' ' WHERE username = 'superuser';

2. Stop cabi, and cabi wasp

3. update cabi.cfg: 

from:

cabi_rest_password = nTAwvuqV23jA9hysH0wgeg==

 

to:

cabi_rest_password =

 

 

4. Start cabi

 

5. Try to log in to to cabijs URL (https://dxcabi:8443/cabijs) with superuser and no password. 

 

 

6. If it lets you log in, please go to Go to Manage > Users > Select the user superuser and edit the password. 

 

7. Now try to log in with the new set password. 

 

Additional Information

Related KBs:

After CABI Upgrade superuser cannot log in in cabijs

CABI Login with superuser fails with Internal Error