SDM Tomcat has been integrated with Azure for SAML authentication. After that, the direct link (deep link) to a ticket or a ticket template cannot be accessed for users who has not had the session.
Steps to reproduce the issue:
1. Close the default browser.
2. Click on the direct link to a Ticket e.g
3. Default browser will open
a) User will authenticate on Azure and be redirected to CASD
b) Azure will automatically redirect to CASD if the session is not expired
5. Issue: The user is taken to the Default/Announcement Page on CASD instead of the Ticket
6. Click on the link again and the User is taken to the ticket now
Release : 17.3
The problem can be fixed by RU21. Please download it from our Support Portal and install it to fix the problem.