Not able to expand metrics tree in DX SAAS metric view
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Not able to expand metrics tree in DX SAAS metric view

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Article ID: 260164

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Updated On:

Products

CA Application Performance Management SaaS

Issue/Introduction

We are not able to expand the metrics tree in metrics view.

Not able to expand metric chart to see metrics though the agents are reporting. 

 

The HAR file show error code 500

title: "The system encountered an internal error while processing the request.",…}
additionalInfo

"500,0,-: GENERIC_SERVICE_ERROR, -"
errorCode

6000
localizedTitle

"The system encountered an internal error while processing the request."
title

"The system encountered an internal error while processing the request."

 

Environment

Release : SAAS

Resolution

The querysource 500 error is due to a NPE (nullpointexception)  in Metadata.
Problem was fixed in APM 23.1