ILOM not responding when trying to connect .

Products

• CA API Gateway

Issue/Introduction

the ILOM of an Oracle X7 appliance is not responding, neither via network (NET MGT) nor via serial management port (SER MGT):

after successful login, the prompt remain in pending and does not respond to commands.

If we try to reach the ILOM via browser the login form is never displayed.

Environment

Release :

Resolution

Upgrade the appliance to the latest ILOM and Firmware and make a reboot by powering it off and on .