CA Service Desk Manager Oauth Documentation and Best Practices
Article ID: 260066
Updated On:
Products
Issue/Introduction
Beginning in early 2021, Microsoft began to disable BASIC authentication to Microsoft 365.
This affects CA Service Desk Manager users as some organizations leverage mailboxes located in Azure/Microsoft 365.
Broadcom has enabled OAuth 2.0 support to allow connections to Microsoft365 mailboxes.
OAuth2.0 documentation exists in many locations and this KB will serve as a central hub
Environment
Service Desk Manager 17.3 RU4 and Higher
Microsoft365/Azure
Resolution
OAuth 2.0 support is announced in 17.3 RU4
MANDATORY post installation steps
Note: Each RU patch has these steps as post installation steps. Please check the appropriate post installation steps for the RU version used in your CA SDM environment
Configuration Documentation
Connecting Maileater to Office 365
How to Connect CA SDM to the Office365 Servers Using SSL
Administrative Consent
Some user environments do not want to give security permissions to the mailbox users in Azure.
In response, we have enabled support for Administrative Consent where an administrator is allowed to consent to generate an OAuth token.
This feature was introduced in RU11
Note: Single Tenant Applications in Azure are supported in 17.3 RU21 and higher
Additional Information
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