Connection issue with GCP Internal HTTPS Load Balancer and the AWI service

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

User is routing AWI through the GCP Internal HTTPS Load Balancer, the users have faced issues ranging from connection/communication issue or web page stuck issue or web pages not loading/navigating properly when they connect to the AWI using the load balancer URL.

Environment

Component: Automic Web Interface

Resolution

Verify the session affinity type as per the Google Cloud documentation under "Internal Application Load Balancer overview".