Resource XOG failing with “SOAP request timed out”
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Resource XOG failing with “SOAP request timed out”


Article ID: 260030


Updated On:


Clarity PPM SaaS


You are trying to pull Resources data from Clarity and are getting errors like below:

Line  99852:   "message": "The SOAP request timed out - PRJ000192"
Line  99926:   "message": "The SOAP request timed out - PRJ000183"
Line 100000:   "message": "The SOAP request timed out - PRJ000184"

 These projects have about 500 resources each.

Using Limit 500 and Offset parameters to pull data accordingly, but that has not helped.



Release : 16.1.0


Some networks may have a HTTP timeout on their Proxy server.


Identify what data is needed, and only pull the required data in the XOG Header

For example:

<NikuDataBus xmlns:xsi="" xsi:noNamespaceSchemaLocation="../xsd/nikuxog_read.xsd">
  <Header version="6.0.11" action="read" objectType="project" externalSource="NIKU">
    <!-- you change the order by simply swap 1 and 2 number in the name attribute -->
    <args name="order_by_1" value="name"/>
    <args name="order_by_2" value="projectID"/>
    <args name="include_tasks" value="true"/>
    <args name="include_dependencies" value="true"/>
    <args name="include_subprojects" value="true"/>
    <args name="include_resources" value="true"/>
    <args name="include_baselines" value="true"/>
    <args name="include_allocations" value="true"/>
    <args name="include_estimates" value="true"/>
    <args name="include_actuals" value="true"/>
    <args name="include_custom" value="true"/>
    <args name="include_burdening" value="false"/>



Comment out the sections that are not needed.