Resource XOG failing with “SOAP request timed out”

Products

• Clarity PPM SaaS

Issue/Introduction

You are trying to pull Resources data from Clarity and are getting errors like below:

Line  99852:   "message": "The SOAP request timed out - PRJ000192"
Line  99926:   "message": "The SOAP request timed out - PRJ000183"
Line 100000:   "message": "The SOAP request timed out - PRJ000184"

 These projects have about 500 resources each.

Using Limit 500 and Offset parameters to pull data accordingly, but that has not helped.

 

Environment

Release : 16.1.0

Cause

Some networks may have a HTTP timeout on their Proxy server.

Resolution

Identify what data is needed, and only pull the required data in the XOG Header

For example:

<NikuDataBus xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="../xsd/nikuxog_read.xsd">
  <Header version="6.0.11" action="read" objectType="project" externalSource="NIKU">
    <!-- you change the order by simply swap 1 and 2 number in the name attribute -->
    <args name="order_by_1" value="name"/>
    <args name="order_by_2" value="projectID"/>
    <args name="include_tasks" value="true"/>
    <args name="include_dependencies" value="true"/>
    <args name="include_subprojects" value="true"/>
    <args name="include_resources" value="true"/>
    <args name="include_baselines" value="true"/>
    <args name="include_allocations" value="true"/>
    <args name="include_estimates" value="true"/>
    <args name="include_actuals" value="true"/>
    <args name="include_custom" value="true"/>
    <args name="include_burdening" value="false"/>
  </Header>

 

 

Comment out the sections that are not needed.