Invalid displayed character in cmd commands

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

cmd commands like "caf status", "caf start" etc... display invalid German, French or Spanish characters.

 

Examples :

 

German

 

 

French

 

 

Spanish

Environment

Client Automation 14.0, 14.5

Language set to German, Spanish or French

Cause

When displaying messages into Command Prompt (cmd), Client Automation calls some Windows functions to convert the strings to OEM code page format.

 

The default OEM Code Page used by Windows is found under 

 

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Nls\CodePage\OEMCP

 

By default the value is 850

 

Strings are converted in codepage 850 and this is causing some display problems for specific characters in German, French or Spanish language

Resolution

A solution is to change the default OEM Code Page used by Windows for Command Prompt from 850 to 1252

 

Execute this command to change OEMCP to 1252 :

reg ADD HKLM\SYSTEM\CurrentControlSet\Control\Nls\CodePage /v OEMCP  /t REG_SZ /d 1252 /f

 

This settings is a global Windows settings and could affect other applications which are displaying text in Command Prompt.

Additional Information

To revert the change following command line could be used to set OEMCP to 850

reg ADD HKLM\SYSTEM\CurrentControlSet\Control\Nls\CodePage /v OEMCP  /t REG_SZ /d 850 /f