R3_IMPORT_CALENDAR and R3_IMPORT_JOBS fail after a log change or disconnect with Authentication token invalid

Products

• CA Automic Workload Automation - Automation Engine
• CA Automic One Automation

Issue/Introduction

When the agent log is rotated, the R3_IMPORT_CALENDAR fails(ENDED_NOT_OK) with the message below in the SAP agent's log.

 

U02000071 Current directory: C:\Automic\AE21\Agents\sap\bin
U02000066 Host information: Host name='servername', IP address='<IP Address>'
U02000153 The JVM Option HeapDumpOnOutOfMemoryError is enabled.
U02000005 Job 'R3_IMPORT_CALENDAR' with RunID '1030116' is to be started.
U02000003 Job 'R3_IMPORT_CALENDAR' started with RunID '1030116'.
Destination DST_12345 was changed. Refresh the destination instance with the JCoDestinationManager.
U00029000 Report '1031040' for file 'C:\Automic\AE21\Agents\sap\bin\..\temp\PLOG_OAACGPVW.TXT' has been started.
U02004202 Create new API connection with client '100' and user 'USER'.
Authentication token 'TOKEN_ID' is invalid.
U02000009 Job 'R3_IMPORT_CALENDAR' with RunID '1030116' ended with return code '153'.
U02000015 Periodical job test started.
U00029001 Report '1031040' ended normally.
 U02001026 Job 'R3_IMPORT_CALENDAR' with RunID '1030116' has been removed from the job table.
U00029000 Report '1030117' for file 'C:\Automic\AE21\Agents\sap\bin\..\temp\OAACGPVW.TXT' has been started.
U00029001 Report '1030117' ended normally.
U00003449 Output to the TRACE file is finished.
Destination DST_12345 was changed. Refresh the destination instance with the JCoDestinationManager.

Environment

Release : 21.x

Cause

AE-30104

Resolution

The issue has been fixed in AWA v21.0.5 with the SAP agent and Automation Engine (requires update to utilities, initialdata, AWI as well)

Additional Information

Public Title: R3_IMPORT_CALENDAR and R3_IMPORT_JOBS fail after a log change or disconnect

Public Description: A problem has been fixed where after a warm start and after a log change the SAP Agent could not authenticate itself through the Java API, therefore R3_IMPORT_CALENDAR and R3_IMPORT_JOBS failed to create objects in the AE system.