Use FQDNs for contacting assets

Products

• Control Compliance Suite

Issue/Introduction

Customers would like to have Control Compliance Suite information, specifically when CCS supposedly uses FQDNs to contact (agent-less) Windows assets only when a domain cache is available. If domain cache building is disabled, CCS only uses NetBIOS names, despite the FQDN being visible and available in the asset properties. If the name resolution on NetBIOS names fails, CCS is unable to reach the assets.

Using the available FQDN to contact assets even when domain caching is disabled - FQDNs are more reliable than short hostnames and won't cause an issue if the short hostname is duplicated in multiple domains.

Resolution

Symantec Corporation is committed to product quality and satisfied customers. This Feature Request is currently being considered by Symantec Corporation to be addressed in a forthcoming version of the product. Technical Support filed a Feature Request to add this product feature. Note that an feature request is exactly that, a request. There is no committed date for this request from the Control Compliance Suite Product Management team, nor from the Control Compliance Suite Engineering team at this time.

 

Please be sure to refer back to this document periodically as any changes to the status of the request will be reflected here.