[Client]----[WSS]----[Web isolation cloud (Full isolation)]
Policy is setup to isolate all the traffic
When accessing portal.threatpulse.com through web isolation via WSS, the following error is seen
When you enter the email address, you get redirected to Broadcom login. After you enter the password and the OTP, you get redirected back to the home page and the above error is seen
Web isolation cloud
WSS
This is caused because the request to the parent site portal.threatpulse.com is not forwarded to Web isolation by WSS, however the subsequent URLs are isolated. Hence the authorization fails
The solution is to create a rule on WSS to disable/bypass isolation for the below domains
- portal.threatpulse.com
- broadcomcloud.com