In the SDM stdlogs, one may find this entry in the logs:
12/30 08:53:57.54 SDM-SERVER1 bpvirtdb_srvr 4848 ERROR sqltrans.c 2156 Column zcolumn not found in table usp_contact (subquery 1.0 SELECTION)
12/30 08:53:57.55 SDM-SERVER1 bpvirtdb_srvr 4848 ERROR vdbsql.c 4619 SQL parse error: Column zcolumn not found in table usp_contact (subquery 1.0 SELECTION) at . zcolumn
Release : 17.3
CA Service Desk Manager
Issue is likely a mismatch on the schema customisations
Review the following:
It is likely that one will need to republish the schema to address the issue. Make sure that there are no altercol.dat or altertbl.dat files present in the install before running the schema republish.