Steps to transfer Manual Provisioning issues for Symantec VIP

Products

• VIP Service

Issue/Introduction

This document describes the steps to transfer issues to Symantec SaaS Manual provisioning team.

Environment

Release : 1.0

Resolution

Please follow the steps described below.

• For any Provisioning related issue, first step is to clone the case.

• Select the Global Customer Assistance for creating the case.

• For the Product select the Licensing - Symantec Products and fill the mandatory fields.

• Once case is created, it is put in GCA queue so we have to change the Queue name, see screen shot below.