devices from vmware probe don't merge with devices from robots in OC

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

UIM inventory has 600 duplicates. Some of VMware probe entries aren't merging with our robot entries. 

Environment

Release : 20.4 and 23.4

Resolution

Here are some scenarios:

- The VMware username that the VMware probe have access to a replication cluster which is a server that saves a backup of the important server. 
     Once the replication cluster is hidden for VMware username, the duplicate VMs disappear.

- Run a discovery server callback query_devices_by_cs_id to find more information about the devices,
The command accepts a comma-separated list of one or more cs_id values.
Query results are saved to CSV files locatted in the primary_hub/discovery_server directory from the discovery_att CSV file.



- Depends on each case, some of devices have 2 different robot ids so need to clear the niscash then delete the duplicate entry in the OC.

- Sometimes devices move from a Vcenter to another so you can just delete the duplicated entry.

 

Additional Information

How to clear the niscache

Device Correlation Troubleshooting