SPC-INT-20027: Unable to connect to SRAdmin on <ServerName>

Products

• Network Observability
• Spectrum

Issue/Introduction

Trying to install Spectrum via DSS but getting the below error:

RF3SVXAPXXX: Creating installation log: LOGS_20230210/SERVER2.03.03
RF3SVXAPXXX: Starting Test
RF3SVXAPXXX: UpdateVSRuntime: Unable to connect.
RF3SVXAPXXX: UpdateVSRuntime: Unable to connect.
RF3SVXAPXXX: <SERVERNAME>: UpgradeSradmin64: Unable to connect.
RF3SVXAPXXX: SPC-INT-20027: Unable to connect to SRAdmin on <SERVERNAME>.
RF3SVXAPXXX: Test complete
All tests complete

Environment

Release: Any version

Resolution

• Verify that target sradmin.exe is listening on 46517.
  # netstat -anop | grep 46517
  
  
• Verify telnet or nc to port 46517 from the source connects.
  # telnet localhost 46517
  # telnet <hostname> 46517
  
  # nc -z -v localhost 46517
  # nc -z -v <hostname> 46517
  
  
• Verify firewalld is disabled
  # systemctl status firewalld
  
  
• Verify the IP address
  # ping <hostname>
  # ifconfig
  # cat /etc/hosts

 

Additional Information

Sample netstat command output showing process and port for sradmin.exe on a linux system.

[root@SS_HOST ~]# netstat -ano -p | grep 46517
tcp        0      0 0.0.0.0:46517           0.0.0.0:*               LISTEN      976/sradmin.exe      off (0.00/0/0)