I can't see the interfaces for our new Juniper Internet Routers when we added it to the SNMPCollector Probe
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I can't see the interfaces for our new Juniper Internet Routers when we added it to the SNMPCollector Probe

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Article ID: 259672

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM) CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

When we added our new Juniper MX204 Internet Routers to the SNMPCollector probe we were able to add it however when we drill down, there is no interface choice for us to see the interface metrics on the device. We would like to know if we can have this certified or what we need to do so we can get our interface metrics on these devices as well.

Environment

  • Release: 20.4
  • snmpcollector

Resolution

Currently, Juniper model JNP204 [MX204] is not an fficially supported/certified device as per:

   https://devicesupport.broadcom.com/ 

You can choose to self-certify the device by following this KB Article:

How to perform self-certification for a device with the SNMP collector probe
https://knowledge.broadcom.com/external/article/108038 

and/or support can enter a request for it to be added to the probe but that usually takes more time.

In the meantime, the snmpget probe can be used.