A2A alias get 404 all other Alias' work fine. Use of & "ampersand"
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A2A alias get 404 all other Alias' work fine. Use of & "ampersand"

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Article ID: 259635

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Updated On:

Products

CA Privileged Access Manager (PAM)

Issue/Introduction

100 alias work properly but 1 new one is failing and receiving a 404 error. There is one mapping that handles all alias'.

INFO: Fri February 03 11:31:52.059 EST 2023 Cache::getAccount. No entry in cache for key=xxxxxxxxxx
FINE: Fri February 03 11:31:52.059 EST 2023 HttpService::getHttpsConnections. CSPM Server name: pam.<host name>.<Your domain>.com CSPM Server port: 
FINE: Fri February 03 11:31:52.059 EST 2023 HttpService::getHttpsConnection. https://<host name>.<Your domain>.com/cspm/servlet/cspm?clientToken=xxxxxxxxxxxxxxxxenablefips=true&executionUID=GFFDecrypt_EIMS-PAM_AppPool&version=4.12.3&scriptStat=xxxxxxxxxxxxxxx&commandName=getAccount&clientType=java&scriptHash=xxxxxxxxxxscriptFilePath=C%3A%5CWindows%5CSystem32%5Cinetsrv&osarch=amd64&scriptName=C%3A%5Cinetpub%5Cwwwroot%5Cgffdecrypt.inside.<fqdn>.com%5CContent%5CEIMS-Pam%5Cw3wp.exe&targetServerAlias=eims-ftp2-TT1234&osversion=6.3&nodeid=xxxxxxFxml+version%3D%221.0%22+encoding%3D%22utf-xxxxxxxxxCnodeid%3E%3CmacaddrxxxxxxxxxxxxxxmacaddrxxxxxxmacaddrxxxxxxxxxxxxxxxFmacaddrxxxxxxCmachineidxxxxxxxx-Intel-PIIX4_Internal_IDE_ChannelxxxxxxxFmachineid%3E%3Capplicationtype%3Ecspm%3C%2Fapplicationtype%3E%3C%2Fnodeid%3E&applicationtype=cspm&osname=Windows+Server+2012+R2&getXMLIndicator=false
FINE: Fri February 03 11:31:52.059 EST 2023 HttpService::httpsGetInputStream. Start

Environment

Release : 4.1

Resolution

Ampersand being used in the Account name. For example., test account T&T1234.  All other aliases work properly and no other contain ampersands.  Remove the ampersand and use an underscore like T_T1234 if needed. The alias will resolve properly with underscore.