A2A alias get 404 all other Alias' work fine. Use of & "ampersand"
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A2A alias get 404 all other Alias' work fine. Use of & "ampersand"

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Article ID: 259635

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Updated On:

Products

CA Privileged Access Manager (PAM)

Issue/Introduction

100 alias work properly but 1 new one is failing and receiving a 404 error. There is one mapping that handles all alias'.

INFO: Fri February 03 11:31:52.059 EST 2023 Cache::getAccount. No entry in cache for key=eims-ftp2-TT1234+w3wp.exe
FINE: Fri February 03 11:31:52.059 EST 2023 HttpService::getHttpsConnections. CSPM Server name: pam.ups.com CSPM Server port: 
FINE: Fri February 03 11:31:52.059 EST 2023 HttpService::getHttpsConnection. https://pam.ups.com/cspm/servlet/cspm?clientToken=a09b70c205a796e956ca2faf6d08836f&enablefips=true&executionUID=GFFDecrypt_EIMS-PAM_AppPool&version=4.12.3&scriptStat=c20e5c194f18c3364e92af37e7f3c80173dbec15&commandName=getAccount&clientType=java&scriptHash=8502b1e8149c813392d9b96913807d8613a58164&scriptFilePath=C%3A%5CWindows%5CSystem32%5Cinetsrv&osarch=amd64&scriptName=C%3A%5Cinetpub%5Cwwwroot%5Cgffdecrypt.inside.ups.com%5CContent%5CEIMS-Pam%5Cw3wp.exe&targetServerAlias=eims-ftp2-TT1234&osversion=6.3&nodeid=%3C%3Fxml+version%3D%221.0%22+encoding%3D%22utf-8%22+%3F%3E%3Cnodeid%3E%3Cmacaddr%3E00%3A50%3A56%3AA5%3AB6%3A02%3C%2Fmacaddr%3E%3Cmacaddr%3E00%3A50%3A56%3AA5%3A44%3AF4%3C%2Fmacaddr%3E%3Cmachineid%3E4_c5d1198_0_0-Intel-PIIX4_Internal_IDE_Channel%3C%2Fmachineid%3E%3Capplicationtype%3Ecspm%3C%2Fapplicationtype%3E%3C%2Fnodeid%3E&applicationtype=cspm&osname=Windows+Server+2012+R2&getXMLIndicator=false
FINE: Fri February 03 11:31:52.059 EST 2023 HttpService::httpsGetInputStream. Start

Environment

Release : 4.1

Resolution

Ampersand being used in the Account name. For example., test account T&T1234.  All other aliases work properly and no other contain ampersands.  Remove the ampersand and use an underscore like T_T1234 if needed. The alias will resolve properly with underscore.