Symantec Identity Manager - Invalid element in com.ca.tews6.wsdl.ImsExceptionException

Products

• CA Identity Suite
• CA Identity Manager

Issue/Introduction

When executing the following statement:

imbulkloadclient.bat -c "C:\Program Files (x86)\CA\Identity Manager\Bulk Loader\conf\imbulkloadclient.properties" -f CSV -i "C:\Program Files (x86)\CA\Identity Manager\Bulk Loader\bin\input.csv" -b 2000 -v

we receive an error:

Failed to submit data to server: ; nested exception is:
        org.xml.sax.SAXException: Invalid element in com.ca.tews6.wsdl.ImsExceptionException - msgKey

Environment

Release : 14.4

Resolution

Two possible reasons for the error above:

 

1. The imbulkloadclient.properties configuration and CSV header do not match

Navigate to: "C:\Program Files (x86)\CA\Identity Manager\Bulk Loader\conf\imbulkloadclient.properties"

Review the section: uniqueIdentifierAttrName=uid

Ensure that the uniqueIdentifierAttrName attribute used matches the attribute within the input.csv.

Nonworking Example:

action,%User_ID%,%EMPLOYEE_TYPE%
modify,TestUser00,Active

 

Working Example:

action,uid,%EMPLOYEE_TYPE%
modify,TestUser00,Active

 

As seen in the above examples if you have uniqueIdentifierAttrName=uid then using %User_ID% will throw the exception.

The resolution is to match the input.csv and the properties file. You do this by changing uniqueIdentifierAttrName to %User_ID% or changing the input.csv to use uid.

 

2. The Admin Task defined in the imbulkloadclient.properties file has some issues.

Open the imbulkloadclient.properties

- Check the value of the actionToTaskMapping property is correctly written

- If everything is ok, open the Identity Manager UI and select the menu "Roles and Tasks" > "Admin Task" > "Modify Admin Task"

- Search for each Admin Task set in the actionToTaskMapping

- If the Admin Task is not retrieved, you have some issue with this Admin Task.

- Export the Roles and Tasks XML file from the Identity Manager Management Console and search for this task.

- One possible problem is the name is tokenized, like the line below

      <ImsTask name="${bundle=resourceBundles.Provisioning-RoleDefinitions_Tokenized:key=task.My_Create_User.name}"......

- In this case, change the line to the following and reimport the Admin Task

      <ImsTask name="My_Create_User"......

- Restart the Identity Manager

- Search again for the Admin Task to make sure it is retrieved in the Identity Manager UI

- Run a new test with imbulkloadclient.