Quarantine shows as Inactive following upgrade to SMG 10.8 and cannot be changed.

Products

• Messaging Gateway

Issue/Introduction

Following the upgrade to Messaging Gateway (SMG) 10.8.0, messages can be released from the Quarantine individually but not multiple messages at a time. When checking the Administration > Configuration page, the Quarantine shows as Inactive and cannot be activated.

Attempting to activate the Quarantine returns success but the Quarantine remains inactive.

Environment

Release : 10.8.0

Cause

The database table specifying the IP address of the Quarantine server contains incorrect information. It is unclear at this time why this issue occurs on upgrade but appears to be associated with the Messaging Gateway Control Center IP address having been changed in the past.

Resolution

This issue is currently under investigation.

Please open a support case with Broadcom Support if you are experiencing this issue. Broadcom support can correct the underlying configuration issue via webex session.