For a small number of SMG installations, following the upgrade to Messaging Gateway (SMG), messages can be released from the Quarantine individually but not multiple messages at a time. When checking the Administration > Configuration page, the Quarantine shows as Inactive and cannot be activated.
Attempting to activate the Quarantine returns success but the Quarantine remains inactive.
Releases: 10.8.X; 10.9.X
This is usually the result of a failure of the SMG Control Center web application to resolve its own hostname or connect to the local agent service.
If the DNS query comes back with an error similar to the following, then the SMG hostname does not exist in the DNS:
Cannot execute nslookup.
*** Invalid option: silent Server: 127.0.0.1 Address: 127.0.0.1#53 ** server can't find reference.smg.lab: NXDOMAIN
To address this, please ensure that the hostname or the SMG Control Center resolves in the DNS to one of the IPs assigned to the SMG Control Center host
agent-config --status
agent-config -a [ip address]
to add the missing IP addresscc [10.8.1-7]> agent-config --status
127.0.0.1
Current log level is warnings
cc [10.8.1-7]> agent-config -a 10.20.30.40
Please wait while the agent restarts .....
cc [10.8.1-7]> service agent restart
Restarting agent (via systemctl): [ OK ]
cc [10.8.1-7]> agent-config --status
127.0.0.1
10.20.30.40
Current log level is warnings
Note: If the proposed workaround doesn't resolve the issue, a Broadcom Support engineer will need to review the database and confirm whether the correct quarantine IP address is present. To create a support ticket, refer to the below article:
Creating and managing Broadcom support cases